SHIPPING AND DELIVERY OF PRODUCTS
1 Products purchased on the Website are delivered to the shipping address indicated by the User when registering on the Website or when purchasing the product. The delivery of the products is carried out through agreed couriers.
2 Upon delivery of the products to the courier, the User receives a confirmation email from the Company, which expressly indicates the name of the courier used, the estimated delivery times and the tracking code, which will allow the User to constantly monitor the shipment (“Shipping Confirmation”). The date of shipment of the products coincides with the date on which the products are entrusted to the courier in charge of the delivery.
3 Delivery times and costs of the products vary according to coutry of destination and the shipping methods chosen. In any case, delivery times are indicative and not strictly binding for the Company.
4 Upon delivery of the product, the User is required to check that (i) the number of packages corresponds to that resulting from the transport documents and (ii) the packaging is intact and without signs of damage, tampering or alteration. If this verification has not been successful, the User must immediately make the necessary complaints to the courier, refusing the product or accepting it with a written reservation on the transport document. Furthermore, the User must inform the Company of the incident, by contacting the Customer Service, no later than 8 (eight) days from the date of delivery of the product.
5 If the ordered Products require crossing through customs (depending on the country of destination) and the Customer decides not to receive the order once it has arrived at customs, the Company will not grant a refund for the goods, which will be abandoned on site.
RIGHT OF WITHDRAWAL
1 The User has the right to withdraw from the contract, without indicating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 (fourteen) days from the day the Contract is concluded or from the day on which the User or a third party designated by the User, other than the carrier, acquires physical possession of the products.
2 To exercise the right of withdrawal, the User is required to clearly declare their intention to withdraw from the Agreement by informing the Company at the following contacts. To this end, the User can use the withdrawal form available at the following link, being understood that its use is not mandatory.
3 To meet the withdrawal deadline, it is sufficient for the User to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Upon receipt of the request for withdrawal, the Company will communicate an acknowledgment of receipt to the User via email without delay.
4 In the event of withdrawal, the User will be reimbursed for all payments made in favor of the Company, including delivery costs, with the exception of additional costs deriving from the User’s choice of a means of delivery other than the less expensive courier of standard delivery offered by the Company, without undue delay and in any case no later than 14 (fourteen) days from the day on which the Company was informed of the User’s decision to withdraw from the Contract. These refunds will be made using the same payment method used by the User for the initial transaction; in any case, the User will not have to incur any costs as a consequence of this refund.
5 Unless the Company has offered itself to collect the products subject to the exercise of the right of withdrawal by the User, the User is obliged to return or deliver the products to the Company or to the agreed couriers without undue delay and in any case within 14 (fourteen) days from the day on which the User notified the Company of his withdrawal from the Contract. The deadline is considered met if the User returns the products before the expiry of the period of 14 (fourteen) days to the following address: Cober srl, Via Ofanto 3, 20073 Opera (MI) – Italy. The costs of returning the products are charged to the User, unless the Company has at its discretion agreed in writing to bear such costs. The Company may suspend the reimbursement of the price of the products until their receipt or until the User demonstrates that he/she has returned the products, whichever is earlier.
6 The User is required to return the products in an intact state of conservation and with original labels still on and not being removed. The packaging of the products must be accurate, in order to safeguard the original wrapping from damage, affixing of writings or labels.
1 Payment methods available to the User are listed below:
1.1 Credit card (Visa, Mastercard, Maestro);
2 The price must be paid at the time in which the order is placed.
3 The Company reserves the right of ownership on the products delivered to the User until full payment of the Product/s itself/thelselves.
5 The Company reserves the right not to accept the purchase order in the event of a failure to authorize payment by the relevant manager through one of the payment methods provided for in article 7.1.
6 In case of payment by credit card, the financial information (for example, the credit/debit card number or the expiry date) will be forwarded, via encrypted protocol, to Banca BPM or other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Company except to complete the procedures relating to the User’s purchase¬† and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police a fraud on cober.it. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.